Contact
The right contact,
first time.
Choose the right route for maintenance, your tenancy or a KCML enquiry.
Leaseholders
Contact Bartholomews.
Our managing agent is the first point of contact for repair and maintenance matters.
020 8546 94419am–5pm, Monday to Friday
Excluding bank holidays
Out-of-hours emergencies
Call the same number and follow the instructions given.
Tenants
Contact your landlord
or letting agent.
Report maintenance matters to them so they can take appropriate action.
KCML enquiries
Contact the Board.
For general KCML queries:
Complaints
Raise a concern.
Please contact Bartholomews. Depending on what the complaint concerns, they may offer some guidance.
If you are a sub-lessee you should contact your lessor or Property Agent in the first instance.
MTVH residents
Your property manager.
Please note that MTVH (Metropolitan Thames Valley Housing) have a separate lease and are subject to their own obligations resulting from this. If you are sub lessee of MTVH and are in any doubt as to what actions are required you should discuss the matter with your Property Manager, who can be contacted on 0300 456 2929.