16 guide topics
Building Security
- Communal entry/exit doors should always be kept locked.
- Lessees/Residents are provided with door fobs which allow access to the building.
- Visitors should press the door intercom for the flat visited to advise of their presence and request building access.
- Do not provide access to unknown individuals or contractors.
- Contractors gain access to the building by means of a unique code provided by Bartholomews. This code is usually for a specified time and day. All such entries are logged by Bartholomews on the Access system.
- Report anti-social behaviour to the police on 101 or online.
- CCTV cameras operate twenty-four hours a day 365 days a year. Read the CCTV privacy policy.
Parcel Delivery
Two boxes are located on the ground floor to allow couriers to deposit small and medium sized parcels. Large parcels will continue to be left on the lobby floor. There are separate keys for each parcel box – held in the key box on the wall.
Parking
Park in your allocated space and show consideration to others by not ‘blocking’ them in. Your space is for a private car or motor bike only. It is not permissible to sub-let/rent your allocated space to a third party. For fire safety reasons, the space must not be used for storing any personal items.
Bicycle storage
The bicycle storage is located in the undercroft car park. Any bicycles stored at Kings Court remain at the owner’s risk. KCML accept no liability for loss or damage. It is recommended you arrange appropriate insurance. For fire safety reasons Electric (E) Bikes must not be stored in the building. This includes any communal area or individual flat.
Fire safety
In most circumstances, if you hear the fire alarm you should remain in your flat unless you are directly affected, or you are instructed to leave by the Fire Brigade.
If you are told to leave:
- Evacuate the building by the nearest available escape route or as directed.
- Move away from the building or to a specific location as directed.
- If you have visitors, instruct them to follow you.
- Always close doors behind you.
- Do not put yourself at risk or cause delay.
There may be a situation when you believe you should leave your flat as soon as possible. This is a personal decision, and, in such a case, you should decide on an appropriate course of action. If you are in any doubt, call 999.
You should have a minimum of two smoke detectors in your flat, sited as near as possible to the front door and bedroom(s). To enhance safety further a third should be installed in the kitchen. Ensure your smoke and carbon monoxide alarms work and are tested regularly. If you have an issue report it to your Managing Agent (lessee) or landlord (tenant). Keep all fire doors closed at all times, including your flat door.
Noise
Travels through walls, floors and along corridors. Be considerate towards your neighbours and, if you have children, be aware that what is acceptable noise to you might not be to others. Please close all doors, including the fire exit, quietly.
No piano, electronic device, loudspeaker, or any musical instrument should be played or used, nor any singing practised, between the hours of 11pm and 9am at a volume that could annoy others.
Insurance
Under the terms of the lease KCML have provided appropriate insurance for the development. This includes the building and Terrorism. However, your personal belongings and home contents should be insured by yourself. This includes bikes stored in the bike cage and all motorised vehicles.
A copy of the buildings insurance policy is available on request from the managing agent.
Pets
Under the terms of the lease, lessees must obtain written permission from the Managing Agent to keep a pet. From 1 May 2026, under the Renters Rights Act, tenants can submit a written request to keep a pet. Your landlord will consider your request, consult the Managing Agent, and respond within a reasonable timescale. If the request is authorised, you may be asked to take out pet damage insurance.
Balconies
Your balcony should not be used for storage, drying washing, placards, window boxes, a TV aerial, satellite dish, CCTV cameras or any other form of telecommunication or receiver equipment.
Refuse Disposal
A secure bin store is provided for your use. Collection days are recorded on the Elmbridge Borough Council website.
- For hygiene reasons place all general refuse in bin bags prior to disposal.
- Food waste should be placed in the individual caddy provided for each flat and transferred to the communal waste bin on a periodic basis.
- Use the correct receptacle for general refuse and recycling.
- Break your cardboard boxes down for recycling.
- Plastic bags should not be placed in the recycling bin.
The bin store is emptied by Elmbridge Borough Council. All items of refuse, or recycling, left beside bins will not be removed.
Disposal of such items as white goods, electrical equipment, furniture, wood, and metal items is the responsibility of the resident and should be taken to the Shepperton Community Recycling Centre.
Please recycle any junk mail you receive. Do not leave it by the mailboxes on the ground floor. If you see any litter on the development (even if it is not yours) pick it up and dispose of it.
Keep the bin store door locked when not in use.
Items for the General Waste Bin
- Takeaway food packaging and Containers
- Polystyrene
- Plastic bags of any sort
- Unrinsed containers, cans and bottles
- Cut Flowers
Items for the Recycling Bin
- Broken down & folded cardboard boxes & other cardboard
- Plastic Bottles & other plastic packaging
- Paper & Magazines
- Glass
- Drink & Food cans
- Aluminium Foil
- Aerosol Cans
- Non-black plastic plant pots
- Squeezy metal & plastic tubes.
Note – All containers, cans & bottles must be rinsed.
Items for the Food Waste Bin
Please see the separate leaflet issued by Elmbridge BC. This highlights the items that should be separated for recycling.
Items for the Electrical Recycling Bin (Pink)
Periodically, for short term use, this bin may be provided by Elmbridge BC and is for small electrical appliances & batteries.
Smoking (or Vaping)
No smoking (or vaping) is permitted in any communal area of the development, including the undercroft car park. There is one exception as smoking is allowed on the roof terrace provided that the railings mounted cigarette bins are used properly. If you smoke (or vape) on your balcony do not throw your cigarette ends onto the garden or tarmac and be courteous to your fellow residents.
Cooking
Some communal areas do not have any natural light or ventilation. When cooking please ventilate, as necessary, in your flat to ensure odours do not pass into corridors or stair wells.
Roof Terrace
Enjoy the facilities. If you smoke, please use the cigarette bins. Take away your litter and clean up your spills. Look after the furniture. For safety reasons, BBQs of any sort are not permitted.
Internal Flooring (in flats)
No hard floor should be installed without the use of an effective soundproof under surface. Consult the Managing Agent if in any doubt.
Repairs and Maintenance (including Emergencies)
For repair and maintenance contacts, office hours and out-of-hours help, use the contact page. Tenants should report matters to their landlord or letting agent.
There is a leak in my property from the flat above – what should I do?
Firstly, contact the resident of the flat above, explain the issue and ask them to investigate and resolve the problem. If you are unable to contact the resident call the Managing Agent, explain the situation and ask if they will contact the lessee on your behalf. All pipework within the flat is the responsibility of the lessee.
If any damage is caused to your flat as a result of the leak, and you wish to make a claim on the block buildings insurance, please contact the Managing Agent who will provide you with the information you require.